Mantra on Mary Brisbane 4 stars

Customer review rating (ALL Rating) 3.9/5 934 reviews

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Mantra on Mary Brisbane - Image 1
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Mantra on Mary Brisbane - Image 4
70 Mary Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • Convenient access to all of the great things Brisbane has to offer

  • Spacious, self-contained apartments offering Wi-Fi in every room

  • Experience our well-equipped gym, or find rejuvenation in our heated lap pool's serene water

  • Revel in stunning views of Brisbane's cityscape, providing a captivating backdrop to your stay

  • Enjoy a night of good food and relaxing with family and friends at hotel's BBQ area

Our accommodation(s)

Hotel location

Mantra on Mary Brisbane

70 Mary Street
4000 BRISBANE
Australia

GPS:-27.472089, 153.026861

Telephone
Fax +61 7 3102 5194

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

The pool is located on level 3 and is open from 6:00am until 10:00pm. The pool is accessible through the gym. For the safety of our guests, please note that no glass is permitted around pool areas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  934 reviews

TripAdvisor Rating  3.5/5  1,814 reviews

Extremely Poor quality. Worst Accor I have ever stayed at!

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Ok, just to make it clear, I never leave a review, however I feel the management really need to know about the lack of quality they are offering here! Where to start, I guess it started with checking in at reception, having to have a slight argument with the receptionist about my check out date as she didn't even know what the date was. 2nd issue, the drive in and out of the car park, extremely poor housekeeping when there is a very bad garbage odor to the point of gaging. 3rd issue, the foul smell through the corridors, again to the point of when leaving the room if you don't hold your breath waiting for the lift you will be dry reaching and quite possibly will need a bucket for the journey down. 4th issue, the constant foul smell in the room itself, we had to keep the doors open the whole time to allow fresh air in. 5th issue, the bed, extremely uncomfortable, it was two singles pushed together and it would part in the middle during the night. Also felt like we were missing the actual mattress, and we were sleeping on the base itself! 6th issue, and I can't blame them for this one as we were notified, however they only offer a bath over shower, not a problem some would think, however it is extremely dangerous stepping in and out, almost need to be a contagionists with the heigh and width needing to be stepped over, I don't know how an older person would have managed. Extremely disappointed with the quality of this hotel, I travel A LOT for work and pleasure and this Matra is the worst I have ever stayed in ever! and this include dodgy outback hotels in remote locations, I'd even go to say the worse mine camps would rate over this place! Extremely dirty and just plan stinks!

Dear RICHARD I., Thank you for taking the time to tell us about your experience at the Mantra on Mary Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to your honest feedback I will personally contact you to discuss. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nigel Meyer General Manager

Liked being in the heart of the city

Customer review rating 4.5/5

Hannah Business - Confirmed reviews ALL

Was abit scared being so high. Room was lovely though. Bath tub was deep. Liked having a washing machine and dryer in the room as well.

Dear Hannah C., We very much appreciate your comments regarding your stay at the Mantra on Mary Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nigel Meyer General Manager

Disgusting

Customer review rating 1.5/5

Lindsay Couples - Confirmed reviews ALL

The room hard disgustingly dirty carpets with many stains .. lack of bed in 2nd bedroom, only one bedside table .. walls desperately need painting. This room needs to be removed fron the Mantra list as it has bought disrepute to the Mantra and Accor brand. We are now considering not booking Accor again noting the majority of accommodation I have booked for over 20 years has been with Accor. I am extremely disappointed.

Dear LINDSAY C., Thank you for taking the time to share your feedback with us regarding your recent stay at Mantra on Mary. We genuinely appreciate your insights, as they help us improve our services and facilities for all our guests. Your comments regarding the cleanliness of the room, including the carpets and walls, have been duly noted, and we have taken immediate action to address these issues with our housekeeping and maintenance teams. Our goal is to ensure that every guest enjoys a comfortable and enjoyable stay with us, and we apologize for falling short of this standard during your visit. As a gesture of our commitment to your satisfaction, we would like to offer you a complimentary night for future use at Mantra on Mary. We hope this will provide you with the opportunity to experience our improved accommodations and services firsthand. We apologize for any confusion regarding the layout and amenities of the second bedroom, which is intended as a study room or luggage storage area rather than a conventional bedroom. We understand that this may not have met your expectations, and we regret any inconvenience this may have caused you during your stay. We value your feedback and your loyalty to the Accor brand over the past 20 years. We sincerely hope that you will give us another chance to exceed your expectations and provide you with the exceptional stay that you deserve. Thank you once again for bringing these matters to my attention, and we look forward to welcoming you back to Mantra on Mary in the near future. Kind Regards, Travis Barnes Front Office Supervisor

Shocking

Customer review rating 0.5/5

Rob R. Business - Confirmed reviews ALL

Toilet had not been flushed on arrival Tv didn't work

Dear Robert R. ROBERT JAMES, Thank you for taking the time to tell us about your experience at the Mantra on Mary Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to your honest feedback, please allow me to contact you personally to discuss. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nigel Meyer General Manager

AWSOME

Customer review rating 4.5/5

Grant W. Couples - Confirmed reviews ALL

There was a bad smell in the hallways we noticed.. room 1901. Hard pillows.

Dear Jodie w., Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your overall experience at Mantra on Mary, scoring us a fantastic 9 out of 10! We sincerely apologize for any inconvenience caused by the unpleasant smell in the hallways and the discomfort you experienced with the pillows in room 1901. Maintaining a pleasant environment for our guests is of utmost importance to us, and we will address these issues promptly to ensure they do not recur. Your comments are invaluable to us as they help us identify areas for improvement. We appreciate your patronage and hope to welcome you back for an even better stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Sincerely, Andrew Kataeff Relief GM

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Other web-users rate our hotel

  • 378 reviews 8.8/10 Location
  • 661 reviews 5.2/10 Room
  • 354 reviews 8.1/10 Service
  • 21 reviews 4.5/10 WiFi
  • 300 reviews 2.7/10 Cleanliness
  • 270 reviews 5.2/10 Comfort
  • 214 reviews 2.6/10 Amenities
  • 141 reviews 2.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.